Can You Get a Refund from Southwest? Here’s the Full Policy Breakdown


 Making a flight cancellation is a stressful process itself. But not knowing the rules and regulations of refunds and whether you are eligible for a refund or not makes it more complicated. With the Southwest Airlines refund policy, you are going to get answers to all your questions in one place, in very simple language. In this blog, we are going to discuss every aspect of it. It’s refund eligibility, cancellation, and refund request process, or other regulations. 

Southwest airlines refund policy: 


Southwest refund policy is designed for the comfort of passengers and contains all aspects regarding refunds. The rules vary on the basis of the time of cancellation and the type of ticket the passenger has purchased. Here are the main aspects of this policy. 

24-hour refund: 


Southwest airlines provides a 24-hour risk-free window under which the passenger can cancel without paying any charges and get a full refund in the original mode of payment. 

Only if the flight is going to depart at least 7 days after, this window is available for every ticket type.

If canceling within this window, every passenger is eligible to get a full refund. 

Refund for wanna get away and wanna get away plus ticket: 


Wanna get away and wanna get away plus are budget-friendly fare options. These are non-refundable in nature; passengers are allowed to make cancellations, but they don’t get a refund, they get travel credits which can be used in future bookings. 

However, the cancellation can only be made 10 minutes before the departure time. After that, the amount will be forfeited if you don’t show up. 

Wanna get away ticket gets some extra benefits. These ticket holders can transfer their travel credit amount to anyone who has a Rapid Rewards account. 

Refund rules for business and anytime ticket: 


These are the primum class tickets Southwest Airlines provides and include greater flexibility. If you are cancelling these tickets before departure, you are entitled to a full refund. 

Passengers can choose to receive a refund in the form of a travel fund. If they cancel within 10 minutes of departure, they will only receive a refund in the form of a travel credit. 


Ticket cancellation process by Southwest Airlines: 


Southwest Airlines' cancellation policy provides us with different channels to make cancellations. Here is the process of making a cancellation: 

Online:


  • Visit the website on the browser

  • Click on the manage booking options and provide the required information to access your reservation 

  • Choose the cancellation option and proceed 

  • Follow the provided instructions and complete the cancellation. 

 App: 


  • Open the app 

  • Start by logging in. If you haven’t visited before, sign up by providing the required information. 

  • Then choose the flight you want to cancel

  • Choose the cancel flight option and proceed. 

  • After completion, you’ll be notified by the app. 

Customer service or airport counter:  


Visit the nearest airport or call the customer service: 

  • The representative will take the information required to get access to the reservation. 

  • Then request them to make a cancellation. 

  • They will guide you through the process, and after your confirmation, they’ll complete the cancellation. 


To ensure a smooth process, keep the reservation information with you when cancelling online, visiting, or contacting the representative. 

Cases where you are entitled to get a refund: 


Southwest flight cancellation policy provides some scenarios in which the passenger is entitled to a refund: 


  • Southwest Flight Cancellations: If Southwest cancels your flight, you are entitled to a full refund, irrespective of the type of fare you have. 

  • Significant Schedule Changes: According to the U.S. Department of Transportation, you can claim a refund if your schedule changes for more than three hours domestically or six hours internationally. 

  • Refundable Fares: Business Select and Anytime fares offer full refunds through cancellation before departure in the form of the original payment. 

Process of making a refund request and checking the refund status: 


As per the Southwest flight refund request can be made in the following ways: . 

  • After completing the cancellation process, you’ll get to choose the refund mode if your ticket is refundable.  

  • Travel credits will be issued if you had a non-refundable ticket. 

  • If points were used to book, that amount is refunded to your Southwest rewards account. 

  • If you face any issues, reach out to the customer service of Southwest Airlines at 800-435-9792.

Refund status: 


Since Southwest Airlines takes as long as seven business days to confirm a refund for credit card purchases and up to 20 calendar days for other payment forms, it is always good to write down information relating to your cancellation confirmation and any documents that Southwest provides. 

Conclusion 


Understanding the Southwest Airlines refund policy is going to help you in making a cancellation and getting a refund easily. The refund is decided based on the ticket type of the passenger; if you know your ticket type, you can easily classify whether you are eligible for a refund or not. Read this guide carefully and get a refund without any stress.  

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